Member, Teleperformance Global HR Council
Global Diversity & Inclusion Head, Teleperformance
A Senior Certified Professional of the Society for Human Resource Management (SHRM-SCP®), Jeffrey leads the people management teams towards fulfillment of their vision of being the catalyst of the long-term growth and stability of the organization.
He provides strategic direction to a 2,600-strong HCRM group composed of business support teams that include Human Resources, Recruitment, Communications and Marketing, Learning and Development, Facilities and Administration, Compliance and Audit, Training and Quality, and Corporate Social Responsibility.
He also acts as president of the Citizen of the World Philippines Foundation Inc where he leads the CSR initiatives that successfully raises millions of pesos in donations for partner charities and fosters the spirit of volunteerism throughout the organization. He has been certified Corporate Social Responsibility Champion by the League of Corporate Foundations.
Jeffrey has 18 years of experience in the industry, starting in Teleperformance in Salt Lake City, Utah before moving to Teleperformance Philippines in 2004 to support the country’s sunrise BPO industry. In 2010, Jeffrey launched his senior leadership career, initially as Director of Integration for Asia Pacific, then as Vice President for Human Capital Resource Management in 2011. In 2015, he was appointed Senior Vice President for Human Capital Resource Management where he led the drive towards a diverse and inclusive culture that was recognized and certified as Great Place to Work® for the past three years in a row.
A passionate leader who works to drive performance at all levels of the organization by focusing on execution and teamwork, Jeffrey is committed to maintaining a growth mindset and a people-centric leadership style, which helps take his team and the organization towards sustainable growth.